Privacy Policy
Last updated
Aug 7, 2025
Voop Group Privacy Policy
1. Introduction
Voop Wireless Limited. (“Voop”, “we”, “us” or “our”) respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use and protect your personal data when you:
● Visit our websites or use our platform (the Platform)
● Interact with our team or services as a customer or partner
● Use a smartphone or device managed and safeguarded by Voop’s systems, such as under the Patronus safeguarding solution
This privacy policy explains your rights and how the law protects you.
2. Who This Policy Applies To
This policy applies to:
● Website Visitors – people browsing our websites or interacting with us online
● Platform Users – carers, social workers, and other staff using our services
● Managed Device Users – individuals (typically children or vulnerable people) using devices connected to the Voop platform [on behalf of a care provider or similar organisation]
3. Who Is the Data Controller?
● For Website Visitors and Platform Users: Voop Wireless Limited is the controller.
● For Managed Device Users (e.g. children): The organisation (e.g. care provider, school, or local authority) is the controller. Voop acts as a data processor on their behalf.
4. What Personal Data We Collect
A. Website Visitors
● Technical data (IP address, browser, device type)
● Usage data (pages visited, actions taken)
● Contact data (if you submit forms or emails)
B. Platform Users (e.g. carers, staff)
● Name and contact details
● Login credentials and audit logs
● Call/SMS metadata (not content)
● Technical device identifiers (IP, device ID, browser info)
● Platform activity, preferences, configuration history
C. Managed Device Users (e.g. children)
● Device and profile data (IMEI, eSIM, MDM profile, Voop ID)
● Location data (if enabled by the controller)
● Screen time and app usage metadata
● Risk/alert metadata (e.g. flagged behaviour patterns)
● Restrictions applied by the Platform
We do not access the content of calls, messages, or personal files.
We do not record or eavesdrop on children. Safeguarding signals are based on metadata and device usage patterns only.
5. How We Collect Data
We collect data:
● Directly from you (e.g. when you sign up, contact us)
● From managed devices and user interactions with the Platform
● From partner organisations (e.g. care providers)
● Using technical tools like cookies, MDM profiles, and mobile connectivity logs
6. How We Use Your Data
Purpose Lawful Basis
Delivering services to Platform Users Contract performance
Managing Platform configuration Legitimate interests
Safeguarding vulnerable users Legal obligation or public interest (via controller)
Providing technical support and diagnostics Legitimate interests
Generating anonymised usage insights Legitimate interests
Complying with the law Legal obligation
Finding missing people Legitimate interest
7. Sharing and International Transfers
We may share your data with:
● Subprocessors: such as software providers and mobile network partners
● Partner organisations (if you’re a device user, via your controller)
● Regulators or law enforcement (only where required by law)
8. Children’s Data
Voop provides tools to support safeguarding, not surveillance. Children using Voop-managed smartphones are:
● Protected by enterprise-grade controls (e.g. web filtering, app controls, location alerts)
● Fully informed (via carers and onboarding materials) about what is monitored, why, and by whom
All processing is conducted under the lawful instruction of the child’s responsible organisation (e.g. a care provider or local authority), who remains the data controller.
9. Cookies
We use cookies to:
● Analyse site traffic
● Improve user experience
● Support platform security
You can control your cookie preferences via our [Cookie Policy] or your browser settings.
10. Your Rights
Depending on your relationship with Voop and the controller of your data, you may have the right to:
● Access your personal data
● Request correction or deletion
● Restrict or object to processing
● Transfer your data to another provider
● Withdraw consent (if consent is used as the lawful basis)
If your data is controlled by a third party (e.g. a care provider), please contact them directly to exercise these rights.
11. Data Security
We follow industry best practices including:
● Encryption in transit and at rest
● Access controls and authentication
● Security reviews and penetration testing
● Systems aligned to SOC2 standards
Only authorised individuals with a legitimate need can access personal data.
12. Data Retention
We retain personal data for as long as necessary to:
● Deliver services
● Meet legal obligations (e.g. safeguarding regulations)
● Resolve disputes or enforce agreements
Anonymised data may be retained indefinitely.
13. Contact Us
Questions or concerns?
📧 Email: privacy@voop.com
📍 Address: Voop Wireless Limited, Unit CS.B10, 27-31 Clerkenwell Close, London EC1R OAT
You have the right to contact the UK Information Commissioner’s Office (ICO) at www.ico.org.uk, but we encourage you to contact us first.
14. Changes to This Policy
We may update this privacy policy from time to time. The latest version will always be available on our website. This version was last updated on 5th August 2025